Data synchronization issues may prevent real-time updates from appearing in the app.
Description:
Users may not see new tickets, status changes, or notes due to connectivity issues or session refresh delays.
Common Symptoms:
Tickets not refreshing
Notes not saving
Status updates not reflecting
Troubleshooting Steps:
Check internet connection.
Toggle airplane mode on/off(if applicable).
Log out and back in.
Force refresh the app.
Test on a different browser.
Verify user permissions.
Else, submit a ticket through the in-app “Help“ option.