What reports are included?
Zest includes out-of-the-box reports such as:
Customer Performance
Service Queue Performance
What is “Customer Performance” report?
It shows hours or tickets per managed user or endpoint, helping identify over-utilized or under-utilized customers.
Do reports require accurate time tracking?
Yes. Accurate time tracking is required for reports to be meaningful.
Are reports real-time?
Reports are real-time and have real-time updates.
What KPIs are tracked?
Dashboard traffic-light gauges track key performance indicators.
How does Zest identify bottlenecks or improvement areas?
Dashboard health indicators and technician performance reports highlight trends and opportunities.